Refund Policy

Return Policy Overview

We offer a 30-day return policy on most items. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it
• The item must be in the original packaging
• You must have proof of purchase (order confirmation or receipt)
• The return request must be made within 30 days of delivery

Non-Returnable Items

Certain items are not eligible for return:

• Gift cards
• Downloadable software or digital products
• Personalized or custom-made items
• Perishable goods
• Items marked as "Final Sale" or "Non-Returnable"
• Items that have been used, damaged, or altered by the customer

How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer support team at support@elysianmall.com
2. Provide your order number and reason for return
3. Wait for return authorization and shipping instructions
4. Pack the item securely in its original packaging
5. Ship the item using the provided return label or instructions

Return Shipping

Defective or Damaged Items: If you received a defective or damaged item, we will provide a prepaid return shipping label at no cost to you.

Change of Mind: If you're returning an item because you changed your mind, you will be responsible for return shipping costs. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 5-7 business days
• Refunds will be credited to your original payment method
• Please allow additional time for the refund to appear on your statement

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Please provide photos of the damaged item and packaging to help us process your claim quickly.

Late or Missing Refunds

If you haven't received a refund yet:

• First, check your bank account again
• Contact your credit card company (it may take time for the refund to post)
• Contact your bank (there is often processing time before a refund is posted)
• If you've done all of this and still have not received your refund, please contact us

Contact Us

If you have any questions about our refund policy, please contact us: